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Customer, Inc.'s comprehensive satisfaction surveys
benefit you by:
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- Giving customers the message
that their feedback is being actively sought and is
valued
- Allowing you to create action
plans for improvement
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Customer, Inc.
will help you create a customized list of questions providing
you with the information you need to meet your objectives. We
will also help you structure questions that collect the information
you need while requiring a minimum amount of the customer's
time. In today's busy environment, respondents are willing to
invest only a limited amount of time in a survey. |
Surveys can typically measure
topics such as: |
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- Overall satisfaction
- Customer service process
satisfaction
- Product satisfaction
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Customer, Inc.
surveys can be conducted on the Web
or via the telephone.
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Customer,
Inc. will compile the statistical
data in a user-friendly format and provide a written executive
analysis of the findings. We will summarize the data, highlight
trends, and include all additional customer comments.
Surveys By Phone
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An advantage of phone surveys is that they are "proactive".
All the participants have to do is answer the questions.
Phone surveys also provide a guarantee of the specified
number of completed surveys.
 Even
those who may not typically take the time to fill out
a Web-based or traditional mail survey will usually be
agreeable when requested by a "live" person.
This ensures that responses will be less skewed and closer
to a "norm." Often those who respond to a written
survey do so only because they have a have a strong opinion
regarding the subject.
Customer, Inc.'s
experienced surveyors interact with your customers in a
professional manner. Surveys can be taped. Immediate alert
reports are also available.
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| Surveys
Via The Web |
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Customer,
Inc. will host your survey on our Web server. Each
respondent can be given a unique, user-friendly password to
avoid redundancy.
Web based surveys will include the
following:
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- Response verification for required fields
- Your company logo and colors
- Save and Resume feature so customers can leave and return
to the survey exactly where they stopped
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Surveys can include the following:
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- Numerical ranking questions
- Text response fields
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