Customer, Inc. can
help you insure that your customers in today's electronic
environment get the same level of service as in other
mediums of interaction. Emails sent to customers are
written documentation that "lives on." It
is critical that the level of response is just as professional
as traditional methods of customer interaction. Customers
expect and demand immediate timely responses that reflect
well on your organization.
Methodology
Interactions are initiated by "mystery
emailers"
Emailers pose as existing or potential
customers
Emails are structured to test for accuracy
and professionalism
Process
Client provides customer data
Emails are evaluated only by internal
staff
We evaluate details such as accuracy
of information, timeliness of responses,
grammar, spelling and tone
Reporting
We can partner with you to create
customized feedback forms and criteria
Written analysis can identify
trends, operational issues, and
training needs
