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Customer, Inc. callers
pose as your customers; we record calls and provide
you with written evaluations. These scripted Mystery
Calls allow you to focus on exactly what you want to
know without spending time listening to non-essential
calls. If you are launching new services or products,
or want to zero in on specific skills such as retention
or cross-selling, these calls are ideal at evaluating
what you want to hear.
If you outsource your customer serviceor sales, this
is an excellent method of monitoring the quality of
service being provided to your customers. Customer,
Inc. serves
as an unbiased third party providing you with reports
on how agents are representing your company.
Mystery Calls are ideal for incentive contests where
consistency is imperative, or use them as a supplemental
method of monitoring.
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