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| Transaction
Management Studies |
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| Customer,
Inc.'s Transaction Management
Studies report on the following areas: |
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- What's driving incoming activity
- Efficiency of transaction processes
- Relationship of staffing to business load
- Effectiveness of follow-through and frequency of multiple
customer contacts
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Like the On-site Assessment, our Transaction Management Study
methods include work observations, management interviews, and
employee focus groups. As part of this special study, we will
also conduct time-studies to identify workload deficiencies.
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